Privacy Policy

Last updated: 09/23/2026

1. Provider and responsibility

The app “Hotel Ops” is provided by Wittmer AI, Dieter Wittmer, Mooserstr. 34/1, 78315 Radolfzell, Germany. Contact: info@wittmerai.com.

Hotel Ops is an internal work app for hotels. The controller for the personal data of the staff and guests of a hotel is that hotel. Wittmer AI processes this data on behalf of the hotel (data processing agreement pursuant to Art. 28 GDPR).

2. What data is processed

• User account: name, email address, phone number, role, department, hotel assignment
• Work data: tasks, shifts, time entries, room status
• Guest-related data: shortened guest names (e.g. “Surname, I.”), arrival and departure, number of guests, requests
• Imported booking data from booking sources the hotel sets up itself
• Technical log data (e.g. error and synchronisation logs)

3. Purpose of processing

Organising hotel operations: room and cleaning planning, distribution of tasks, shift and staff planning, handling guest requests, time tracking and the import of bookings.

4. Legal basis

Art. 6(1)(b) GDPR (contract or employment relationship) and Art. 6(1)(f) GDPR (legitimate interest in orderly operations), as well as data processing pursuant to Art. 28 GDPR.

5. Service providers

• Base44 – app platform and hosting
• Twilio SendGrid – email delivery

There is no advertising, no tracking for advertising purposes and no sale of data.

6. Storage period

The data is stored for as long as the user account or the contract with the hotel exists; afterwards it is deleted.

7. Rights of data subjects

Access, rectification, erasure, restriction of processing, data portability, objection and complaint to a supervisory authority. You can delete your own account directly in the app under “Account”.

8. Contact

Questions about data protection: info@wittmerai.com